Privacy policy

Last updated: November 9, 2026. This website is operated by Infoetax (E-Tax & Business Services), 537 Queenston Rd., Hamilton, Ontario. Questions or requests about your information: ravi@infoetax.ca.

This policy covers the website only. Information you give us as a client, such as slips, statements and returns, is handled as part of that work and kept confidential.

What the website collects and why

• Consultation requests: your name, phone number, email, town, and what you tell us about the help you need (for example the service, the tax year and whether you have a CRA letter). We use them to reply to your request and arrange a consultation.
• Please don’t send sensitive numbers through the form. Your social insurance number, CRA account numbers and bank details aren’t needed to reply to a request.
• Unfinished requests: if you start a request, type your email and leave before sending it, the part you filled in is saved so we can send you one reminder email. It includes a link to opt out, and we never send a second one.
• Analytics, only with your consent: if you accept analytics, Google Analytics records the pages you view and general information about your device and browser. It does not load unless you agree.
• Visit counts: a first-party counter records which page a visit started on and whether a request was sent, using a random session id. It stores no IP address and no personal details.
• Server logs: our hosting keeps standard technical logs for security and troubleshooting.

Who sees it

Our own office, to handle your request. We also rely on service providers to run the website: hosting, email delivery and internal notifications that tell us a request has arrived. They handle your information only to provide those services to us, and some of them may process it outside Canada.

We never sell your information, and we don’t share it with anyone for their own marketing.

How long we keep it

Website requests and unfinished drafts are kept for up to 24 months, then deleted. Records tied to work we do for you are kept as long as the law requires.

Your rights

You can ask to see the personal information we hold about you, to correct it, or to have it deleted. Email ravi@infoetax.ca and we will answer within 30 days.

If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada, which oversees the federal private-sector privacy law (PIPEDA) that applies to businesses in Ontario.